Microscopes
Maintenance Service Agreements
AFMs
AFMs
| Essential | 访问 | Complete | ||
| 1 | Telephone support during regular business hours | ✓ | ✓ | ✓ |
| 2 | Remote desktop support | ✓ | ✓ | ✓ |
| 3 | Priority technical assistance (phone/e-mail) | ✓ | ✓ | ✓ |
| Repairs | ||||
| 4 | Prioritized service | ✓ | ✓ | ✓ |
| 5 | Factory parts repair, including labor | 10% discount | Included | Included |
| 6 | 访问to advanced replacement parts | ✓ | ✓ | ✓ |
| 7 | Advance replacement parts/assemblies included | 10% discount | Included | Included |
| 8 | On-site repair visit (including travel expenses)* | - | - | Included |
| 9 | One-time no-fault coverage (Transducer, Scanner, Sensor) | - | 25% discount | Included |
| Maintenance | ||||
| 10 | Bruker recommended annual maintenance visit | ✓ | ✓ | ✓ |
| 11 | Annual software updates | ✓ | ✓ | ✓ |
| 12 | AFM probes discount** | 10% discount | 15% discount | 20% discount |
| 13 | Consumables discount | 5% discount | 10% discount | 10% discount |
| Training | ||||
| 14 | Schduled on-line training videos & webinars basic content | ✓ | ✓ | ✓ |
| 15 | On-line training videos & webinars premium content login | ✓ | ✓ | ✓ |
| 16 | Remote user support and application review | ✓ | ✓ | ✓ |
| 17 | 在力量训练设施 | 10% discount | One Seat | Two Seats |
| 18 | Training/Service visit discount | 10% discount |
15% discount |
25% discount |
* Requirement for onsite visit determined by Bruker technical support engineer
**For a list of eligible probesclick here.
XRM
XRM
| XRM | Connect | Essential |
访问 |
Complete | Complete Plus | |
| 1 | Free Telephone Support for simple cases* | ✓ | ✓ | ✓ | ✓ | ✓ |
| 2 | Remote Desktop Support |
1 hour per case | 1 hour per case | Unlimited |
Unlimited |
Unlimited |
| 3 | PC/Software Update | ✓ | ✓ | ✓ | ✓ | ✓ |
| 4 | Priority Response | ✓ | ✓ | ✓ | ✓ | ✓ |
| 5 |
Merged Reality (virtual support) | ✓ | ✓ |
✓ |
✓ | ✓ |
| 6 |
Planned Maintenance (recommended by Bruker) | - | ✓ | ✓ | ✓ | ✓ |
| 7 |
Planned Maintenance Parts |
- | ✓ | ✓ | ✓ | ✓ |
| 8 |
Verify Radiation Safeties | - | ✓ | ✓ | ✓ | ✓ |
| 9 |
Parts (excluding X-Ray Source, Detector) |
- | -10% |
✓ | ✓ | ✓ |
| 10 | Labor and Travel | - | -10% | ✓ | ✓ | ✓ |
| 11 | Detector & Source (replacement on normal usage) | - | -10% |
-10% | ✓ | ✓ |
| 12 | Detector replacement at 5 years | - | - | - | - | ✓ |
| 13 | Loaner Equipment (where applicable) | - | - | - | ✓ | ✓ |
| Option | Additional Planned Maintenance calls | ✓ | ✓ | ✓ | ✓ | ✓ |
| Option | Tubes, Anodes, Detectors (replaced annually for continuous hi-power usage or required SOP) | - | ✓ | ✓ | ✓ | ✓ |
| Option | Training - Maintenance or Applications | -10% | -10% | ✓ | ✓ | ✓ |
| Option | OQ/Validation | -10% | -10% | ✓ | ✓ | ✓ |
