Diffractometers and Scattering Systems
Maintenance Service Agreements
Service agreements
Bruker LabScape maintenance service agreements are a key component for maximizing the uptime and reliability of your instrument. This leads to a significant improvement in productivity in addition to complete cost control and planning of system usage.
Bruker offers flexible service options that will fit your operational needs and budget.
- Remote support and diagnostics
- Virtual support including MicroSoft HoloLens
- Planned and pro-active instrument maintenance
- Unlimited on-site repairs
- Original parts and supplies
- Dedicated on-site or factory training
- Targeted application support
- State-of-the art compliance services
- 全面的软件服务
X-Ray Diffractometers
X-Ray Diffractometers
| Floor Standing Systems | Connect | Essential |
Access |
Complete | Complete Plus | |
| 1 | Free Telephone Support for simple cases* | ✓ | ✓ | ✓ | ✓ | ✓ |
| 2 | Remote Desktop Support |
1 hour per case | 1 hour per case | Unlimited |
Unlimited |
Unlimited |
| 3 | PC/Software Update | ✓ | ✓ | ✓ | ✓ | ✓ |
| 4 | Priority Response | ✓ | ✓ | ✓ | ✓ | ✓ |
| 5 |
Merged Reality (virtual support) | ✓ | ✓ |
✓ |
✓ | ✓ |
| 6 |
Planned Maintenance (recommended by Bruker) | - | ✓ | ✓ | ✓ | ✓ |
| 7 |
Planned Maintenance Parts |
- | ✓ | ✓ | ✓ | ✓ |
| 8 |
Verify Radiation Safeties | - | ✓ | ✓ | ✓ | ✓ |
| 9 |
Parts (excluding X-Ray Source, Detector) |
- | -10% |
✓ | ✓ | ✓ |
| 10 | Labor and Travel - One on-site call | - | - | ✓ | - | - |
| 11 | Labor and Travel - Unlimited on-site calls | - | - | - | ✓ | ✓ |
| 12 | Detector (replacement on normal usage) | - | -10% |
-10% | ✓ | ✓ |
| 13 | Anodes, X-Ray Source (replacement on normal usage) | - | -10% | -10% | -10% | ✓ |
| 14 | Loaner Equipment (where applicable) | - | - | - | ✓ | ✓ |
| Option | Additional Planned Maintenance calls | ✓ | ✓ | ✓ | ✓ | ✓ |
| Option | Tubes, Anodes, Detectors (replaced annually for continuous hi-power usage or required SOP) | - | ✓ | ✓ | ✓ | ✓ |
| Option | Training - Maintenance or Applications | -10% | ||||
| Option | OQ/Validation | -10% | ||||
| Option | 24/7/365 Response | - | - | ✓ | ✓ | ✓ |
*24/48 Option only available for eligible systems.
| Benchtop Systems | Connect | Essential |
Access |
Complete | Complete Plus | |
| 1 | Free Telephone Support for simple cases* | ✓ | ✓ | ✓ | ✓ | ✓ |
| 2 | Remote Desktop Support |
1 hour per case | 1 hour per case | Unlimited |
Unlimited |
Unlimited |
| 3 | PC/Software Update | ✓ | ✓ | ✓ | ✓ | ✓ |
| 4 | Priority Response | ✓ | ✓ | ✓ | ✓ | ✓ |
| 5 |
Merged Reality (virtual support) | ✓ | ✓ |
✓ |
✓ | ✓ |
| 6 |
Planned Maintenance (recommended by Bruker) | - | ✓ | ✓ | ✓ | ✓ |
| 7 |
Planned Maintenance Parts |
- | ✓ | ✓ | ✓ | ✓ |
| 8 |
Verify Radiation Safeties | - | ✓ | ✓ | ✓ | ✓ |
| 9 |
Depot/Factory Repair | - | -10% | ✓ | ✓ | ✓ |
| 10 | Parts (excluding X-Ray Source) |
- | -10% |
✓ | ✓ | ✓ |
| 11 | Labor and Travel - One on-site call | - | - | - | ✓ | - |
| 12 | Labor and Travel - Unlimited on-site calls | - | - | - | - | ✓ |
| 13 | Tubes, Anodes, Laser (replacement on normal usage) | - | - | -10% | -10% | ✓ |
| 14 | Consumable Parts | - | - | - | - | ✓ |
| Option | Additional Planned Maintenance calls | - | ✓ | ✓ | - | ✓ |
| Option | Training - Maintenance or Applications | -10% | -10% | ✓ | - | ✓ |
| Option | OQ/Validation | -10% | -10% | ✓ | - | ✓ |
*24/48 Option only available for eligible systems.
