Bruker LabScape maintenance service agreements are a key component for maximizing the duty cycle and reliability of your instrument. This leads to a significant increase in productivity while having complete cost control and maximum planning security. These flexible service solutions suit your needs and budget and include following options:
LabScape™ - Service & Lifecycle Support Brochure
Service Agreements
选择下列LabScape之一的维护ervice Agreements available for instruments used for microbiology and diagnostics:
LabScape Essential– Ensure peak performance. A combination of remote support and regular annual maintenance helps you operate your instrument under optimal conditions.
LabScape Complete– All support you need. A comprehensive solution providing
comprehensive service including spare, wear and tear parts which helps you avoid instrument failures, costly repairs and down time.
LabScape完成48– All the support you need within 48 hours. A package including guaranteed on-site response within two business days to resolve the problem before it affects your business.
LabScape Complete 24– High-availability services within 24 hours. A VIP package
for time-critical operations with all services and a guaranteed next-business-day on-site response.*
Remote Services | LabScape Essential |
LabScape Complete |
LabScape Complete 48 |
LabScape Complete 24 |
Unlimited Priority Remote Support | ✓ | ✓ | ✓ | ✓ |
Augmented Reality – Virtual Engineer | ✓ | ✓ | ✓ | ✓ |
Software services | ||||
MBT Compass SW and Library Upgrades | ✓ | ✓ | ✓ | ✓ |
Regular Maintenance | ||||
Regular Maintenance Work and Parts | ✓ | ✓ | ✓ | ✓ |
On-site Repair Services and Parts | ||||
Unlimited Repair Visits incl. Spare Parts | discount | ✓ | ✓ | ✓ |
Wear and Tear Part Replacement | discount | ✓ | ✓ | ✓ |
Loaner Equipment* | ✓ | |||
Compliance Services | ||||
Operational Qualification / Performance. Validation | ✓ | |||
On-site Response Service Level | ||||
On-site Response | 3-5 business days |
2nd business day | next business day | |
Additional benefits | ||||
Operation Training or Applications Training | discount | premium discount | premium discount | premium discount |
* Not available at al l Bruker Locations.