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Six big king kong, redefine after-sales maintenance, brooke magnetic resonance (NMR), general manager of China after-sales service yu-bo gao interview
Boss face to face
Brooke higher-ups in current face-to-face invitation to BBIO after-sales service yu-bo gao, general manager of China, he will share his for us in the change of the role of brooke, his interpretation of after-sales service concept and the development of professional after-sales service team.
Personal profile
I joined the brooke family in 2005, started learning nuclear magnetic resonance (NMR) of the product, first as a field engineer, then began to work in the office, probe maintenance, technical and logistical support, and then do a year's sales, found not suitable for yourself, he turned back to the after-sales service team.During study various knowledge, try all kinds of opportunities, but always in the brook development growth.In this thank you for your predecessors in the technology, management, and conduct all aspects of the guidance and support;Also thank all brooke mri products the user's trust and recognition.
01 | for magnetic resonance (NMR) team, the brook is a what kind of company?
Brooke is a company founded by scientists, dedicated to scientific research, in order to better development in recent years to determine public financing, and investment in China set up the brooke (Beijing) technology co., LTD.Our SLS for NMR PCI EPR products provide maintenance and after-sales service support, to ensure that the user's return on investment, as well as the normal work of scientific research.Because brooke magnetic resonance (NMR) system, the complexity and diversity of our made in charge of the division of labor according to the product line and ownership.Yu-bo gao is on behalf of the SLS the whole team and the company's management communication, coordination and cooperation, and other business department.There are six business manager in charge of daily operations.
02 | brooke's service philosophy is what?
Sentence: prevention, maintenance is complementary.The emphasis on prevention, according to the service life of parts and components of the known planned replacements before failure, thus reducing maintenance frequency, shorten the down time of equipment.We launched LabScape series products, the realization of the after-sales service from passive to active prevention maintenance.Brooke magnetic resonance (NMR)的起源在德国，技术工艺上的严谨细致是公认的，近几年在美国上市后，账务管理更细致，流程更平衡和严谨。布鲁克（北京）作为布鲁克品牌在中国区的形象代表，正在逐步形成更加本土化的企业风格。我认为“主动式维护”可以最大限度降低停机时间。
Is the key element of a service.Most of our engineers can work independent, guide users and support department to complete the installation or maintenance process.We fully trust and respect every colleague's personality and talent, also give full consideration to the employee's life and development needs.Engineers from 05 six to 30 today, business expansion and team development in a lot of opportunities, prime minister from state, leading to pawn wu, we always give priority to choose talent from within.We need new colleagues to join our respect for enterprise business process and management system, professional technical credible.We provide type of guidance and training for the new engineer, HR department will regularly carry out soft skill training.All of these ensure the stability and development of after-sales service team.
03 | as a after sales manager, you how to professional knowledge accumulation of at ordinary times?
Stick to it.Nuclear magnetic, it is involved in a vacuum, low temperature, superconductivity, electromagnetic aspects of knowledge.Must keep learning, keep the involvement of technical work, and a line engineers often communication.We have a specialized technical global team is responsible for the accumulation of knowledge, push technology knowledge;Our website, WeChat public regularly release new products, new application direction, pay attention to these you can learn the latest product knowledge.
The content of the 04 | other want to share
People to set up the company in order to effectively mobilize all kinds of factors of production, pooling resources to provide products and services, solve problems and share achievements.There is no denying the fact that the company is profitable for the purpose of cooperation organizations, and the social recognition of a company will be reflected by its performance and price.Hope you continue to trust and support brooke, also invite interested in scientific instruments in the field of talents to join us, win-win future.Thank you very much.
LabScape
Brooke BioSpin nuclear magnetic resonance (NMR) and preclinical imaging products, services and lifecycle support
Brooke promises to provide clients with unparalleled throughout the buying cycle, from the initial consultation to the evaluation, installation, and service life of the instrument, it is LabScape always adhere to the service concept.
LabScape Maintenance agreement (Maintenance Agreements), the optional services (On - site On - Demand) and laboratory improvement plan (Enhance Your Lab) modern Lab is dedicated to provide you with a new method of Maintenance and service.