Love casts insist -- brooke mass spectrometry Shi Jingwei maintenance manager interview

I think there are mainly three aspects of the role,

First, the service is good our external customers, using our professional skills and knowledge, take the customer as the center, as far as possible to meet user requirements, to deepen the relation and interaction with the user.

Second, is the service good our internal users, good support, the work of sales and application department cooperate with each other, improve the efficiency of internal work, provide support for rapid response to user requirements.

Third, as the eyes and ears of the factory, see and hear in the work of the problem summary feedback to factory in time, help factory continuously improve products.

In short, is to meet customer demand, improve customer satisfaction, and help the company's overall business continued stable and healthy development.

This also from me earlier professional experience, before I get into instruments in the lab is engaged in pharmaceutical analysis and quality control, management of pharmaceutical factory QC department.

From doing analysis towards the instrument maintenance is mainly out of interest, in usual work analysis instrument contact more, nature will fail.Likes to observe in the process of maintenance engineers do, willing to communicate with engineers, when fault occurs again, try to solve on their own.I'm more and more attention in the process of problem solving instrument structure, hardware principle knowledge, etc.Later, a coincidence, the accumulated knowledge and ability to help me into the agilent.After joining brooke work is still out of interest.Brooke has almost a full range of mass spectrometry and level 4 pole, ion trap, flight time, MALDI, FTMS, brother departments NMR, small animal imaging, ir, XRD, atomic force microscope and so on leading technology products.Technical brooke company have great attraction for many people.

19 years, learning from began to focus on the instrument to willing to change to focus on human needs at the same time, I experienced eight different before and after the manager, I feel or work life cultivate interest and meet like-minded partners support I always go on.

First professional patience and sense of responsibility, have stronger self-study ability, logic judgment ability, practical ability and English power of expression and appropriate application of knowledge.Engineer's communication ability is also very important, need to be able to communicate with internal and external users is smooth.In addition, travel more to engineer is also a kind of test, the need to deal with the relationship between work and life.Of course, the capital of the revolution, the body is better, all of these are some of the necessary conditions for good service users.

Brooke is now one of the few are willing to spend a lot of resources to send engineers to foreign factory technical training for the company, one of the daily work and the factory also have frequent communication, this is very beneficial for young people's learning and development.

Engineers have two path in brooke.If the interested in technology may be taking technical experts line, the overall salary and manager, also can take management course development to department manager.For example, our department yao-hui ren is from the fresh raw did today's technical experts.The two route, your work, I personally think that should have the courage to dare to bear, is willing to help others heart, somewhere to people.Usually pay more attention to others' advantages, in his long, fill yourself short.Specific choose which route, mainly to see their interests and talents.